Frequently Asked Questions
Yes. During the set up process we will discuss various options called "call forwarding" and "porting".
We can provide you a new phone or fax number.
Local phone line and phone (you will be billed for long distance calls), phone number, voice mail, broadband internet connection, 24/7 access to your office, and $150/month of conference room usage at any OE location. Also, kitchen access, janitorial service and front desk reception services, including mail and greeting of your clients.
Most offices also include furniture; however, some offices are leased unfurnished. You may provide your own furniture (with our prior approval). You may not remove furniture from the office.
Additional services vary depending on the membership plan you choose.
Additional tenants in the same office are subject to additional monthly fees.
If you are in one of our facilities you will have to enter a long distance code to make a long distance call. We will give you this code when you sign up. Also, if we need to make a long distance call to call on your behalf we bill you for the cost of that long distance call. A long distance charges show up on the invoice for the month following usage.
Your voice mails are converted into a .wav file and are automatically emailed to you. Double click on the attachment and listen your voice mail. You can then forward or save the attachment.
Faxes are handled the same way except that the fax is converted into a PDF file.
Copies, faxes or prints are charged at $.15 per page for black and white, and $.75 per page for color (only available at select locations). Copy/fax/print charges are added to your invoice for the month following usage.
We can port your existing number onto our system. This takes several weeks. We can also get you a new 800 number if you need one. Please see our Optional Services page for pricing.
All of our locations are accessible by members 24/7. Our receptionists answer calls from 8am to 5pm Monday through Friday and 8:30am to 4:30pm Saturday.
We do not currently answer phones on Sunday. We are closed on New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve and Christmas Day.
All calls answered by a receptionist that are 6 seconds or longer in duration are billable.
We have a networked access card system. You can access any location using your access card or access fob.
With Porting we will permanently move your current phone number on to our system while you are a member with us. The benefit is that you no longer have to pay your phone bill for that number. Please see our Optional Services page for information on associated charges.
With Forwarding you press the appropriate buttons on your phone to temporarily forward your number to us so we can answer it. The good news is that you have a lot of flexibility; the bad news is that you still get a phone bill.
Unlimited drop in use is included in many membership plans, and can be used in designated drop in stations on a space available basis. In the event there are other members waiting to use drop in stations, a one hour maximum must be observed. Reservations may not be made for drop in usage. Drop in is intended for member use only. Reservations must be made for client meetings. All reserved or unreserved conference room time is billable.
Call our main line, 303.417.6300, or call or email any of our receptionists.
Call our main line, 303.417.6300, or call or email any of our receptionists.
Yes. We can email, call, or leave a voice mail.
Read our frequent email newsletter with updates, monitor our email announcements, or ask any receptionist.
We pay $100 for any referral that becomes a member. We also frequently give away prizes simply for sending a referral our way. Read our newsletter for the current drawing and prize information.
We invoice on the first of each month and each invoice has two parts. The first part bills for the upcoming month's base membership plan and/or rent; the second part bills for any non-recurring costs such as actual conference room usage, long distance, copying, outgoing packages and mail, etc.
Most members pay their bill automatically using a checking account or credit card. The charges are billed on the 10th of the month so you have time to review your invoice.
Payment is due 10 days after the invoice date. If you are on our Auto Bill Credit Card Program your credit card will be billed automatically on the 10th of each month. Any outstanding invoices that are not paid by the 11th day are subject to a late fee of 10% of the outstanding invoice. A thirty dollar ($30) fee will be assessed for your returned check. If your account becomes more than 15 days past due, Office Evolution reserves the right to send all calls directly to voicemail, change your voicemail password, remove access card permissions and take any other such actions as may be appropriate. If your account becomes more than 45 days past due, Office Evolution may terminate your membership.
Individual office leases may be treated differently.
Yes. We can answer the phone numbers any way you want or answer them all the same way. If you would like a mailbox at a location other than your primary address, you may do so for an additional fee.