Frequently Asked Questions

Yes. During the set up process we will discuss various options called "call forwarding" and "porting".

We can provide you a new phone or fax number.

Local phone line and phone (you will be billed for long distance calls), phone number, voice mail, broadband internet connection, 24/7 access to your office, 6 hours of building conference room usage. Most offices also include furniture; however, some offices are leased unfurnished.

Additional services vary depending on the membership plan you choose.

Additional tenants in the same office will be billed $50 per month.

You may provide your own furniture (with our prior approval). You may not remove furniture from the office.

If you are in one of our facilities you will have to enter a long distance code to make a long distance call. We will give you this code when you sign up. Also, if we need to make a long distance call to call on your behalf we bill you for the cost of that long distance call.

Your voice mails are converted into a .wav file and are automatically emailed to you. Double click on the attachment and listen your voice mail. You can then forward or save the attachment.

Faxes are handled the same way except that the fax is converted into a PDF file.

Copies, faxes or prints are charged at $.10 per copy.

We can port your existing number onto our system. This takes several weeks. We can also get you a new (800) number if you need one.

Most of our locations are accessible by members 24/7. Our receptionists answer calls from 7:30am to 5:30pm Monday through Thursday, 7:30am to 5pm Friday, and 8:30am to 4:30pm Saturday.

We do not currently answer phones on Sunday. We are closed on New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve and Christmas Day.

All calls answered by a receptionists that are 6 seconds or over are billable.

We have a networked access card system. You can access any location with it.

With Porting we will permanently move your current phone number on to our system while you are a member with us. The benefit is that you no longer have to pay your phone bill for that number.

With Forwarding you press the appropriate buttons on your phone to temporarily forward your number to us so we can answer it. The good news is that you have a lot of flexibility; the bad news is that you still get a phone bill.

Members may drop in and use a designated drop in station or an available conference room for up to one hour per day on a space available basis. Anyone paying for a conference room always has priority over a drop in user. Reservations may not be made for drop in usage. Drop in is intended for member use only. Reservations should be made for client meetings. All reservations are billable. Conference rooms are billed in half hour increments.

Call or email any of our receptionists.

Call or email any of our receptionists.

Yes. We can email, call, or leave a voice mail.

Read our frequent email newsletter with updates, monitor our email announcements, or ask any receptionist.

We pay $100 for any referral that becomes a member. We also frequently give away prizes simply for sending a referral our way. Read our newsletter for the current drawing and prize information.

We invoice on the first of each month and each invoice has two parts. The first part bills for the upcoming month's base membership plan and/or rent; the second part bills for any non-recurring costs such as actual conference room usage, long distance, copying, outgoing packages and mail, etc.

Most members pay their bill automatically using a checking account or credit card. The charges are billed on the 10th of the month so you have time to review your invoice.

Payment is always due no later than 25 days after invoice.

Payment is due 10 days after the invoice date. In you are on our Auto Bill Credit Card Program your credit card will be billed automatically on the 10th of each month. Any outstanding invoices that are not paid by the 11th day are subject to a late fee of 10% of the outstanding invoice. A thirty dollar ($30) fee will be assessed for your returned check. If your account becomes more than 15 days past due, Office Evolution reserves the right to send all calls directly to voicemail, change your voicemail password, remove access card permissions and take any other such actions as may be appropriate. If your account becomes more than 45 days past due, Office Evolution may terminate your membership.

Individual office leases may be treated differently.

Yes. We can answer the phone numbers any way you want or answer them all the same way. It is up to you.