If you run a small company or work as an independent professional, telephone reception can be a bit of a catch-22. On the one hand, you have more important things to do than act as your own receptionist. On the other hand, if you don’t stay on top of incoming calls, you could lose out on leads or create issues with existing clients. To balance workflow and customer service, you may need outside support. One popular solution for small business owners in midtown Columbus is a telephone answering service.