Virtual Receptionist answering phones

4 Reasons Why Your Business Needs a Professional Telephone Answering Service

Anyone starting out in business will know that there’s always so much to do yet so little time. “There’s just not enough hours in the day,” they complain. Anything that hampers productivity is not good, and one of the biggest potential setbacks can be taking calls. With so many other hats to wear, spending time on the phone is just another of those necessary evils—or is it? Keep reading to discover how an Office Evolution professional phone answering service with a US-based life virtual receptionist could be the answer to your dreams.

Free Up Your Time – You Know It Makes Sense

You can’t ignore the phone, because if you do that there’s a lost potential opportunity. At the same time, there are probably lots of calls that are a total waste of time, but you won’t know that until you take them. Phone calls are not the only drain on your days either. Depending on the size and type of your business, time-consuming tasks may include the following:

  • Answering every call
  • Scheduling appointments
  • Taking orders
  • Sending out invoices
  • Meetings with prospects and clients
  • Training new employees
  • Providing vital customer support
  • Much more besides

All these things are vital to normal business operations. However, the more time you spend doing them, the less time you have for other equally, or more important stuff. A phone answering service alone could certainly help to lesson your load on some of the administrative distractions. This would allow you to place your main focus on things like building and promoting your enterprise. The main problem with small businesses and solo professionals just starting out is one of limited to resources. It’s why you wear so many hats; trying to juggle all things at once.

An End to Productivity Woes

As you’re about to find out, there are affordable solutions to these problems. When you use a professional phone answering service, you’ll probably solve a lot of your business productivity woes in one hit. Our Office Evolution Hackensack coworking center in Bergen County, NJ, can provide you with such solutions. Our US based operators provide reliable and trusted services you can rely on. And, they can do more than just answer your phone.

A proficient virtual receptionist, phone answering service can help with some of, or all, these tasks:

  1. No more missed calls—ever!
  2. Appointment setting
  3. Processing orders
  4. Exceptional customer service, including answering frequently asked questions

Depending on the nature of your business, doing one or all four of these things have the potential to hinder your progress and set you back, given the time they require and distractions they create. Let’s look at each of these in turn.

#1 No More Missed Calls

There can be all kinds of reasons why you might miss calls. Perhaps you’re in transit and can’t answer the phone, or maybe you’re already on a call or in a meeting.  Not only do you miss out on potential opportunities, but not taking all calls is damaging for the reputation of your business. Well, this is a problem of the past once you employ the solutions of our US-based live call answering service, staffed by professional virtual receptionists. It means you can get on with other, more important things like building your business and promoting your brand. You can also relax in the knowledge that someone is taking every single call that comes in on your behalf, and in a professional and prompt manner. They help to create a professional image and capture opportunities like new business leads.

#2 Appointment Setting

Whether you’re a solo professional or a business, you will spend a fair amount of your time scheduling appointments. This might be with prospects, existing clients, other professionals, and colleagues. When there’s a lot going on around you, it can be a distraction. This makes keeping track and having the time to manage the logistics of a busy calendar a challenge, to say the least. Once again, a virtual receptionist can offer much more than just a telephone answering service and they’re available through our New Jersey coworking center. Imagine that—no more stressing over appointments and new schedules, as we take care of all the details on your behalf. We can even confirm appointments to reduce no-shows.

#3 Processing Orders

If your business involves processing orders, you will now how crucial it is to manage those orders with efficient continuity. You can win or lose business and reputation based on the way you or your company handles its orders. This is, however, another of those tasks that can take up a lot of time and energy. And the more your business grows the more precious time and energy these things take. Our professional phone answering service takes this responsibility off your shoulders.

#4 Customer Service

There’s nothing more important to a business than its customer service. The secret is to always give people more than they expect to get. Good service is good business—it’s that simple. Happy customers tend to be loyal and become repeat business. Take your favorite eatery as an example. There’s a good reason why you continue to frequent the place, and great food will only be a part of it.

When you use an Office Evolution Hackensack virtual office Evolution telephone answering service, we guarantee excellence. You can relax in the knowledge that our US-based, live virtual receptionists will take very good care of each and every one of your callers. Obviously, this frees up your time so that you can get on with other tasks, but that’s not all it does. Having your calls handled in a professional and proficient manner also helps to build your brand reputation, and generate new business.

Summing Up

An important ingredient of any growing business is to build a professional reputation as fast as possible. To do this you need good time management, consistent focus and relentless efficiency. Using an Office Evolution live, US-based virtual receptionist with a customized phone answering service is a great way to boost your success and overall productivity. There’s never a second chance to make a good first impression, and impressions really do count. With us you can forget the voicemail and never have to worry about missed calls or dealing with unwanted callers ever again.

Contact us today and find out how our affordable, proficient call answering service can help you and your business going forward. It could be one of the most important business related calls you ever make. 


At Office Evolution Hackensack, we provide virtual office, coworking, and private office solutions. We offer meeting rooms, offices, a coworking lounge, a shared reception, a business address, and virtual receptionist services. We have many options and price points, and all terms are flexible. Plus, you become part of a community of like-minded professionals.

Whether you live in Teaneck, Bergenfield, Maywood, Teterboro, Hasbrouck Heights, Moonachie, Little Ferry, Rochelle Park, Dumont, Bogota, River Edge, New Milford, Hackensack, Englewood, Paramus, Tenafly and other communities nearby in Bergen and Essex counties, choosing Office Evolution Hackensack in New Jersey will help you be more professional, productive, and profitable.

Contact us today to set up a tour.