How to Choose a Live Answering Service in Somerville

If you’re a small business owner in Somerville, a live answering service can be a cost-effective way to boost your customer service efforts. People respond more positively when they speak with a real person over the phone and not just an answering machine. When you’re too busy to pick up for incoming calls, a phone answering service can do a lot for your business.

But if you’ve decided to get a live answering service, you’ll quickly discover a dizzying range of options. Between different providers and different plans, it can be hard to know where to start.

At Office Evolution® Somerville, we make things a bit simpler by creating custom plans to meet different professional needs. But for entrepreneurs who aren’t sure of their needs in the first place, choosing the right plan can be tough.

To kickstart this process, here’s a look at which types of plans we recommend for different small business owners.

Choosing the Right Live Answering Service in Somerville

The Basics

A smart, affordable, and functional choice for most small business owners.

When you’re getting a live answering service for the first time, we’ll usually suggest starting with a basic plan. At Office Evolution Somerville, this will cover 60 minutes of live answering a month, which is more than enough for most small businesses. It will also include a personalized greeting for your business, voicemail to email functionality, plus discounts on day office and meeting room rentals at our location.

Bells & Whistles

Add-on features and services for small businesses with specific needs.

While a basic phone answering plan works great for most small businesses in Somerville, some will need upgraded features. If your business deals with heavy volumes of incoming calls, for example, it makes sense to add extra minutes and features to your plan. Another example is if your business has additional members, and you want the ability to forward calls to multiple numbers.

Package Deals

The perfect way to save on a range of professional services.

As a small business owner, you have a range of professional needs. With our live answering service you can bundle and save on other professional services. One popular option is to package phone answering with a business address plan and one of our coworking memberships. This is an ideal solution if you’re looking to operate a virtual office and you’re based in Somerville or a nearby area like Bridgewater, Somerset, Hillsborough, Raritan, Manville, Green Brook, Readington, or Warren.

Call Office Evolution Somerville today at (908) 751-4986 to learn more about our live answering service!

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