For Edmundson, a culture of hospitality means both customer service and supportive culture for the team.  Ultimately, he breaks it down into these three critical areas:

  1. Build a culture,
  2. Drive profitability, and
  3. Take care of your customers. 

Read the full article on the GWA website by following this link:

https://www.globalworkspace.org/2019/02/hospitality-secret-formula

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