How to Choose a Live Answering Service in Nashville

Running a small business in Nashville is tough work. When you’re working with a limited budget, you can’t afford some of the resources available to larger competitors. That includes hiring a dedicated receptionist to answer your phones and forward your calls. The good news is that it’s now a lot easier to hire a live answering service in Nashville, giving you an affordable alternative.

But if you’re looking for a live answering service for the first time, you might be in for a surprise at how many options you have in Nashville. Trying to choose between different companies and plans can feel a little overwhelming if you’re not sure what you need.

To help, we’ve broken down these plans into three basic categories. Below, we’ll take a look at which types of plans you should consider.

Choosing the Right Live Answering Service in Nashville

The Basics

If you’re new to live answering services, a basic plan is usually a safe bet. Many of these plans are surprisingly functional—and at a comfortable price point. In fact, many small business owners never feel the need to upgrade from a basic live answering plan.

Office Evolution® Nashville offers a good example of what these services have to offer. Our most basic telephone answering plan includes 60 minutes per month of live answering. This also includes a unique, personalized greeting for your business, plus voicemail to email functionality.

Bells & Whistles

While we usually recommend starting with a basic plan, there are times when it’s worth upgrading to a more robust answering service.

Here are three great examples:

• If you handle heavy call volumes and you need help managing and streamlining phone traffic, an upgraded plan will be a smart investment.
• Small businesses with multiple team members might need an answering service that can forward calls to different phone numbers.
• Tired of spam calls and solicitors? A basic answering service can help, but you may wish to upgrade your plan to include call screening.

Package Deals

As a small business owner, you might get the best value by bundling your telephone answering plan with other professional services.

This is a particularly popular option at Office Evolution Nashville, where phone answering can be bundled with a business address plan and/or a coworking membership. We also include our live answering service with our small office rentals, which are a popular choice with entrepreneurs in The Nations, West Nashville, Bellevue, Midtown, Metro Center Nashville, Sylvan Park, Hillwood, and Belle Meade.

Call Office Evolution Nashville today at (629) 255-4444 to learn more about our live answering services!